I hope this email finds you well. I have worked in the hospitality industry for over 18 years. We strive to make our guests feel welcome, secure, and safe during their experience with us as their home away from home. I have come to know and expect this from hotels. I am so pleased to tell you , that your staff at Mazda, seem to hold the same level of care and concern in your store for its customers.
I came into Mazda ( July 30th) " a damsel in distress" after having been seriously rear-ended on the Island of PEI, and living in NS. The car was not mine, clearly it could not be driven, and I was stuck on a long weekend with no rental cars available. The staff member at the service counter greeted me casually and genuinely. Got up immediately as though I was the most important customer, got on the phone to a rental company who was technically closed, and literally had me in a new car in 5 minutes.
Both the FD person ( sorry I can't remember their names - KYLE?) and the tall car rental worker, were so empathetic - but were also funny, and left me at ease that I was NOT an inconvenience. They have a way with people, but they are also efficient, and get things done!
You have great staff, and I will sure to choose Mazda in the future!